Refund Policy

We hope that you are happy with your Boho Baby Heaven order! However, we do understand that sometimes customes change their mind, so we do offer returns (some exceptions apply). If you would like to make a return please familiarise yourself with our returns policy below, then contact Inez with your order number, name and details of the item/s you wish to return.

If you are looking for information on delivery, please read our SHIPPING POLICY for details.

Conditions

  • The item/s must be new, unused and in the original packaging.

  • You have 14 days from when you receive your order to contact us.

  • Any goods that have been damaged or altered from their original condition are not eligible for return. 

Upon receipt of the returned product, we will examine it and notify you of your right to a refund via e-mail within a reasonable period of time (and in any case, no later than within 14 days of receiving your returned product). If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Exceptions / non-returnable items:

Certain types of items cannot be returned:

  • custom made or personalized products

  • digital items

  • products that are damaged, washed, altered

  • Gift Cards

  • if the wrong shipping address was provided at the time of your order.

Damages and issues:

If there is a fault with the product please contact Inez at inez@bohobabyheaven.com within 7 days of receiving your item. We will replace the product (stock allowing) free of charge or provide a full refund. All goods must arrive back in their original condition. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. Due to the handmade nature of our products, we aim to process returns within 14 business days of your order arriving back to us.