EU Right of Withdrawal
If you are a consumer based in the European Union (EU), you may have statutory withdrawal rights under applicable consumer protection laws.
Please note that many Boho Baby Heaven products are customized according to customer specifications. Such products are exempt from withdrawal rights.
If you wish to exercise your statutory right of withdrawal, please submit your request using the form below.
To help us process your request, please provide:
- Full name
- Order number
- Email address used for the order
- Product(s) concerned
By submitting your request, you confirm that you wish to exercise your right of withdrawal.
Frequently Asked Questions
What is the right of withdrawal?
- The right of withdrawal allows consumers residing in European Union (EU) member states to cancel their purchase within 14 days of receiving their order, subject to applicable laws and exemptions.
- This right applies based on the consumer's country of residence, not citizenship.
Are customized products eligible for withdrawal?
- No, if the order was customized and created according to the customer's selected colours, design combinations, or other specifications.
- Under applicable consumer protection laws, such products may be exempt from statutory withdrawal rights.
- This does not affect your rights if an item arrives damaged, defective, or incorrect.
Do I need to provide a reason for my withdrawal request?
- No, under applicable consumer protection laws, eligible consumers may withdraw without providing a reason.
What condition should returned items be in?
- Items should be returned in their original condition.
- Customers may inspect products as they would in a physical store. If returned items show signs of use, damage, washing, alteration, or handling beyond what is reasonably necessary to inspect them, a reduction in the refund amount may apply as permitted by applicable consumer protection laws.
- If a returned item has been used, damaged, altered, or otherwise rendered unsuitable for resale, and no residual value remains, no refund may be due.
Who pays for return shipping?
- Where withdrawal rights apply, customers are responsible for return shipping costs.
When will I receive my refund and which payment method will be used ?
- Where withdrawal rights apply, refunds are processed within 14 days after we receive the returned goods or evidence that the goods have been returned, whichever occurs first.
- Refunds are issued using the original payment method whenever possible.