Refund policy

Returns

We have a 14 day return policy, which means you have 14 days after delivery of the last item in your order to request a return. If the return period expires on a weekend or public holiday, it will be extended to the next business day.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at inez@bohobabyheaven.com.

Returns should be sent to:

Ligeti Inez
Szitás utca 1.
4033 Debrecen
HUNGARY

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

You can always contact us at inez@bohobabyheaven.com with any questions regarding returns.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non Returnable Items

Certain types of items cannot be returned.

These include:

• Made to order products created specifically for you
• Customized items made according to your colour or design preferences
• Personalized items
• Sale items marked as final sale
• Gift cards

Because many Boho Baby Heaven products are handmade to order and created according to the customer's specifications, they are exempt from the European Union right of withdrawal under applicable consumer protection laws.

Exchanges

The fastest way to ensure you receive the item you want is to return the eligible item you have and place a new order once the return has been accepted.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, refunds are processed within 14 days after we receive the returned goods or evidence that the goods have been returned, whichever occurs first.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at inez@bohobabyheaven.com.