Shipping policy

Shipping is calculated at checkout:

• Add items into your cart and select your destination country to display price. If you want to order multiple items, please contact us, we will try to find the cheapest shipping option.

How do you ship?

• Options available at checkout. We ship from Hungary via Netherlands Post.

Do you have full tracking info to all destinations?

• Yes.

How do I access tracking?

• Tracking info sent upon fulfilling your order.

Do I have to pay import tax to receive my order?

• European Union: no. There are no customs duties to be paid when buying goods coming from within the European Union.
• Outside the EU this varies by country. 
• USA: International orders under 800 USD remain tax-free.
• Please check what your country's import restrictions are from the EU before purchase and understand that we are not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur, since this fee is not included in the shipping fee. Shipping fee only covers the price of the delivery service, import or sales tax is not included.
• Please do not ask us to mark your order as a "gift" this is against the law and we will not do so.

How do I cancel my order?

• If you would like to cancel an order and receive a refund, you may do so as long as the order has not yet been processed & shipped.
• Please contact Inez as soon as possible at inez@bohobabyheaven.com.
• We also reserve the right to cancel and fully refund any orders at our discretion.

What is your policy for unclaimed packages?

• If your order is returned to us and you want item to be resent, you need to cover the shipping cost again. If not, we only refund the price of the product and we also charge 3.50 EUR refund processing fee.

My order was RETURNED TO SENDER. What do I do?

• There are a few reasons why a parcel delivery could be usuccessful and therefore returned to sender (us at Boho Baby Heaven).
• If the delivery is unsuccessful due to customer error e.g incorrect or insufficient address information, failure to retrieve from hold, failture to pay import taxes (international orders outside of the European Union) we will offer options for re-shipment at the customers expense.
• It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process. 
• If your order is returned to us and you want item to be resent, you need to cover the shipping cost again. We also charge 3.50 EUR refund processing fee.

My order arrived damaged or faulty. What do I do?

• If there is a fault with the product please contact Inez at inez@bohobabyheaven.com within 7 days of receiving your item.
• We will replace the product (stock allowing) free of charge or provide a full refund.
• All goods must arrive back in their original condition.
• Any goods that have been damaged or altered from their original condition are not eligible for return.
• We recommend obtaining tracking on your return parcel and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.
• Due to the handmade nature of our products, we aim to process returns within 14 business days of your order arriving back to us.