• No. The price you see at checkout is the final price.
• Read our dedicated blog post.

• United States: The price you see at checkout is the final price. No extra fees to be payed upon delivery.

• European Union: there are no customs duties to be paid when buying goods coming from within the European Union.

• Australia: No duties are payable on orders under AUD 1,000. The price you see at checkout is the final price.

• United Kingdom: we are not required in our current taxing range to collect VAT. Customers receive communication from UK customs to pay VAT before the parcel can be released for delivery by Royal Mail.

• Canada: Prices do not include customs duties or import taxes. Canada applies taxes on imports over CAD $20. Any applicable charges are collected by Canada Post upon delivery.

• Outside the EU: This varies by country. Please check what your country's import restrictions are from the EU before purchase and understand that we are not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur, since this fee is not included in the shipping fee. Shipping fee only covers the price of the delivery service, import tax is not included.

• Please do not ask us to mark your order as a "gift" this is against the law and we will not do so.

• Track your order via the email we send you. It contains the link.
• We recommend the Aftership app for parcel tracking.
• Delivery is by national post or courier service.
• As of 1 January 2026, shipments will no longer require signature upon delivery worldwide.

Yes, your satisfaction is our main priority. Here is how:

GDPR-Compliant Website

• Your privacy is our top priority. Our website fully complies with General Data Protection Regulation (GDPR) regulations to protect your personal data and ensure a safe shopping experience.

Secure Payment Methods

• Payments are processed securely through Shopify, a trusted global
  platform that uses advanced encryption and security protocols to protect your personal and financial information, giving you peace of mind with every purchase.

Eco-Friendly & Sustainable

• We use eco-conscious materials, supporting a healthier planet for your little ones and future generations.

Handmade with Love & Care in the EU

• Our products are proudly handcrafted in Hungary, within the European Union by a mother-daughter duo.
• Each item is lovingly handmade, ensuring attention to detail and a unique product for every customer.

Personalized & Customizable Designs

• Make your nursery truly yours with bespoke items tailored to your exact
  preferences and style.

High-Quality, Durable Products

• Crafted with quality materials, our products are designed to last, becoming treasured keepsakes.

Join Other Satisfied Customers

• Our products have earned many 5-star reviews on Etsy & Shopify from delighted customers who trust Boho Baby Heaven for their nursery and home decor. See why parents and boho enthusiasts love our unique, high quality handmade creations.

Tracked Shipping

• We ship with tracking via trusted partners to ensure your order reaches you in a timely manner, no matter where you are.

30-Day Return Policy

• If you're not completely satisfied, return any product within 30 days for a full refund.

Outstanding Customer Support

• We are ready to assist you with personalized advice and swift responses via email or chat.

Thank you for considering Boho Baby Heaven for your special piece – it truly means a lot to us!

• Explore our CUSTOMIZATION FAQ first.
• Then email us.

• We are located in Hungary, East Central Europe.
• Our country is part of the European Union (EU).

• If you need to cancel your order, please contact Inez as soon as possible at inez@bohobabyheaven.com.
• Orders that have not yet entered production may be cancelled.
• However, because most Boho Baby Heaven products are handmade to order and created specifically for each customer, orders that have already entered production or have been completed cannot be cancelled.
• Customers in the European Union may have a statutory right of withdrawal for eligible products. Please note that customized, personalized, and made to order items are exempt from the EU right of withdrawal and cannot be cancelled or returned once production has begun. For more information about withdrawal rights and eligibility, please see our EU Withdrawal Information page.
• If you are unsure about the status of your order, please contact us and we will be happy to help.

• There are a few reasons why a parcel delivery could be usuccessful and therefore returned to sender (us at Boho Baby Heaven).
• If the delivery is unsuccessful due to customer error e.g incorrect or insufficient address information, failure to retrieve from hold, failure to pay import taxes (international orders outside of the European Union) we will offer options for re-shipment at the customers expense.
• It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process.
• If your order is returned to us and you want item to be resent, you need to cover the shipping cost again. If not, we only refund the price of the product.
• Contact us for details.

• If there is a fault with the product please contact Inez at inez@bohobabyheaven.com within 7 days of receiving your item.
• We will replace the product (stock allowing) free of charge or provide a full refund.
• All goods must arrive back in their original condition. Any goods that have been damaged or altered from their original condition are not eligible for return.
• We recommend obtaining tracking on your return parcel and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.
• Due to the handmade nature of our products, we aim to process returns within 14 business days of your order arriving back to us.