Yes, your satisfaction is our main priority. Here is how:

GDPR-Compliant Website

• Your privacy is our top priority. Our website fully complies with General Data Protection Regulation (GDPR) regulations to protect your personal data and ensure a safe shopping experience.

GPSR-Compliant Products

• Your safety is our top priority. All our products comply with the General Product Safety Regulation (GPSR). Each product includes a detailed safety notice with clear instructions on proper use, ensuring a worry-free experience every time.

Secure Payment Methods

• Payments are processed securely through Stripe, a trusted global
  platform that uses advanced encryption and security protocols to protect your personal and financial information, giving you peace of mind with every purchase.

Eco-Friendly & Sustainable

• We use eco-conscious materials, supporting a healthier planet for your little ones and future generations.

Handmade with Love & Care in the EU

• Our products are proudly handcrafted in Hungary, within the European Union by a mother-daughter duo.
• Each item is lovingly handmade, ensuring attention to detail and a unique product for every customer.

Personalized & Customizable Designs

• Make your nursery truly yours with bespoke items tailored to your exact
  preferences and style.

High-Quality, Durable Products

• Crafted with quality materials, our products are designed to last, becoming treasured keepsakes.

Join Over 1,300 Satisfied Customer

• Our products have earned 1,332 5-star reviews on Etsy from delighted customers who trust Boho Baby Heaven for their nursery and home decor. See why parents and boho enthusiasts love our unique, high quality handmade creations.

Worldwide Shipping

• We ship globally with tracking via trusted partners to ensure your order reaches you in a timely manner, no matter where you are.

30-Day Return Policy

• If you're not completely satisfied, return any product within 30 days for a full refund.

Outstanding Customer Support

• We are ready to assist you with personalized advice and swift responses via email or chat.

• Your payment is processed by Stripe.
• Stripe is a trusted global payment platform that securely processes payments for millions of businesses worldwide.
• With advanced encryption and security protocols, Stripe ensures your payment information is protected, giving you peace of mind when completing your purchase.

• Email us.
• I’m thrilled to bring your vision to life and am here to help with any questions or ideas you may have.
• Let me know your favorite colors or figures, or even send over any inspiration images or mood boards so I can check fabric colour availability as a start.
• I can draw up a custom design plan to ensure it’s exactly as you envision before we start making.
• Thank you for considering Boho Baby Heaven for your special piece – it truly means a lot to us! I’m excited to work together to create something magical for you.

• We are located in Hungary, East Central Europe.
• Our country is part of the European Union (EU).

• EU: there are no customs duties to be paid when buying goods coming from within the European Union.

• Outside the EU this varies by country.

• USA: items valued below $800 are exempt from duty.

• Please check what your country's import restrictions are from the EU before purchase and understand that we are not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur, since this fee is not included in the shipping fee.

• Shipping fee only covers the price of the delivery service, import tax is not included.

• Please do not ask us to mark your order as a "gift" this is against the law and we will not do so.

• If you would like to cancel an order and receive a refund, you may do so as long as the order has not yet been processed & shipped.
• Please contact Inez as soon as possible at inez@bohobabyheaven.com.
• We also reserve the right to cancel and fully refund any orders at our discretion.

• There are a few reasons why a parcel delivery could be usuccessful and therefore returned to sender (us at Boho Baby Heaven).
• If the delivery is unsuccessful due to customer error e.g incorrect or insufficient address information, failure to retrieve from hold, failure to pay import taxes (international orders outside of the European Union) we will offer options for re-shipment at the customers expense.
• It is the responsibility of the customer to submit and confirm their correct address before completing the checkout process.
• If your order is returned to us and you want item to be resent, you need to cover the shipping cost again. If not, we only refund the price of the product and we also charge a 3.50 EUR refund processing fee. 
• Contact us for details.

• If there is a fault with the product please contact Inez at inez@bohobabyheaven.com within 7 days of receiving your item.
• We will replace the product (stock allowing) free of charge or provide a full refund.
• All goods must arrive back in their original condition. Any goods that have been damaged or altered from their original condition are not eligible for return.
• We recommend obtaining tracking on your return parcel and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.
• Due to the handmade nature of our products, we aim to process returns within 14 business days of your order arriving back to us.